We serve you as your assistance to provide safety and comfortable life.

We encourage our customers to join SMA-RELO HELP LINE to ensure after service support once you’re settled. ( 1500 yen / month  )

Available in 10 languages

· English · Chinese · Korean · Vietnamese · Nepalese · Thai · Portuguese · Spanish · French · Russian

How we can help

Emergency rescue service

Feel free to call us for sudden unexpected accident or trouble in the night ※

Cancellation of contract

Please be aware that most contract requires more than 1 month prior notice before leaving an apartment


Transaction service in your regular and delay rent payment

Glitches and troubles of the installations

Key lost, plumbing and water, glass, electricity, gas and other installations of the room. 

Every day living regulations 

Troubles and the like including how to dispose trash and noise problem.


Activate and terminating the contract for utilities

Troubles related to the bills of each utility service

Temporary return to home country

Be sure to call us before going out of Japan even it is temporary.
We tell you how to handle your utility bills while you are away

Contract renewal

Which paper, documents to prepare and other inquires

※Travel and actual expenses can be charged to you in case the trouble is caused intentionally by you or your family.
For more inquiries, please feel free to contact us.

If you have any sudden relocation in Japan, please contact us!
We will find you the best selection of apartments and houses in Japan.

043-296-8216 Business Hours 10:00 - 18:00
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