We serve you as your assistance to provide safety and comfortable life.
We encourage our customers to join SMA-RELO HELP LINE to ensure after service support once you’re settled. ( 1500 yen / month )
Available in 10 languages
How we can help
- Emergency rescue service
Feel free to call us for sudden unexpected accident or trouble in the night ※
- Cancellation of contract
Please be aware that most contract requires more than 1 month prior notice before leaving an apartment
Transaction service in your regular and delay rent payment
- Glitches and troubles of the installations
Key lost, plumbing and water, glass, electricity, gas and other installations of the room.
- Every day living regulations
Troubles and the like including how to dispose trash and noise problem.
Activate and terminating the contract for utilities
Troubles related to the bills of each utility service
- Temporary return to home country
Be sure to call us before going out of Japan even it is temporary.
We tell you how to handle your utility bills while you are away
- Contract renewal
Which paper, documents to prepare and other inquires