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SUMA-RELO HELP LINE

Consultation for various kinds of inquiries & troubles for your new house

Our customers are encouraged to join SMA-RELO HELP LINE for secure support even after moving in. ( 800 yen / month )

10 languages are available.

· English · Chinese · Korean · Vietnamese · Nepali · Thai · Portuguese · Spanish · French · Russian

Example

Consultation on contract
  • Required documents for renewing / canceling contracts
  • Inquiries on unclear points
Equipment defect etc.
  • Water, electricity and gas trouble
  • Lost key and how to use room equipment
Lifeline matters
  • Procedure for starting and stopping usage
  • Payment procedure for public service
Rules and etiquette
  • How to throw away garbage, and deal with noise problems
  • Inquiries about unclear points about Japanese customs etc.
Notice of short-term absence
  • Supports for submitting many types of notifications when you temporarily leave Japan.
Emergency support
  • Support for sudden troubles such as illness or injury
  • Help for nighttime emergency

For any other kinds of trouble, please feel free to contact us.

SUMA-RELO NAVI LINE

If you have any sudden relocation in Japan, please contact us!
We will find you the best selection of apartments and houses in Japan.

047-303-3500 Business Hours 10:00 - 18:00