Consultation for various kinds of inquiries & troubles for your new house
Our customers are encouraged to join SMA-RELO HELP LINE for secure support even after moving in. ( 1080 yen / month )
10 languages are available.
- Consultation on contract
- Required documents for renewing / canceling contracts
- Inquiries on unclear points
- Equipment defect etc.
- Water, electricity and gas trouble
- Lost key and how to use room equipment
- Lifeline matters
- Procedure for starting and stopping usage
- Payment procedure for public service
- Rules and etiquette
- How to throw away garbage, and deal with noise problems
- Inquiries about unclear points about Japanese customs etc.
- Notice of short-term absence
- Supports for submitting many types of notifications when you temporarily leave Japan.
- Emergency support
- Support for sudden troubles such as illness or injury
- Help for nighttime emergency